Choosing a VoIP provider might sound like a fairly simple task, but to avoid high calling fees and other issues, such as poor call quality and an unreliable service, it pays to do some thorough research to find out what your options are.
Telecoms is critical to your business, and you need the same diligence when choosing a provider as you’d have for an ERP system. Here, we take a brief look at some of the key issues to look for.
A leading VoIP provider will have a good reputation in your industry sector. Look at their client list for your competitors, or firms of a similar size and global reach. Ask for case studies that show how the provider implemented a new system and what benefits the client realised.
Integrity is important, and the provider should deliver what they promise. Pay close attention to claims made during the initial sales meetings, and ask for evidence.
Any provider must have expertise in technology and security, along with business expertise and agreements with reliable partners across the world.
Call quality & reliability
An excellent wholesale VoIP termination provider, such as https://www.idtexpress.com/blog/2018/04/27/wholesale-voip-termination-choosing-a-provider will deliver exceptional call quality. However, this is dependent on your Internet connection and existing systems, so they will also help you to assess where you might experience issues.
The service should be very reliable, but the provider must always respond quickly to issues. There should be an SLA covering call quality, unscheduled downtime and recovery procedures. Scheduled downtime should be predictable and outside of your business hours.
Of course, you should demand good value. Prices vary depending on the kind of service you need, and the features that are important for your business. A good provider will be able to put together a package that fits your business needs and gives you good value.
Nowadays, telephony is a key consideration for security. Businesses need to be confident about hacking and fraud, and also data protection. The International Institute of Communications recently reported on GDPR violations here: https://www.iicom.org/news/item/gdpr-privacy-violations-reported-by-enforcement-organisation.
Choosing a VoIP provider is about much more than how much they charge. A good provider is fundamental to your business. A bad provider could be charging you for an unreliable service, poor call quality or worse.